Our commitment to quality
Most ProgRama products carry a 3-year limited manufacturer's warranty. Warranties
during the first year can be returned to your distributor or you may directly utilize
our warranty service.
How to submit item for warranty
A dated proof of purchase.
Download and fill out the Warranty from: Warranty Form
(The Warranty Form requires Adobe PDF Reader which
can be downloaded HERE.) Please note, the terminology NOT WORKING will increase
time spent to assess your unit and may delay return.
Where possible, include the part number of the original unit and the problem(s)
with the original unit.
Things to know about
You can refer to our Tech Tips area for useful information regarding troubleshooting
you unit. However, here are a few general things to know about your item: Intermittent
problems are often difficult to duplicate and diagnose. Intermittent problems are
typically system related rather than component specific. Electronic units must be
packed so as to prevent damages to the unit, especially units having sensitive areas
such as LCDs.
LCDs are typically proprietary and are not warranted by ProgRama. As a policy, we
do not ship broken or de-pixilated LCDs. Should you break your LCD, you should know
this does not qualify as manufacturer's warranty.
Units damaged by water or fire are not covered by manufacturer's warranty.